Josh Flynn
IT Broadcast Engineer & Data Engineer
Professional Summary
Dedicated IT professional with experience in broadcast engineering, data engineering, desktop support, and systems administration. Skilled in managing service desks, SQL data handling, workstation deployment, Active Directory, and cross-functional collaboration to improve IT workflows and user experience in multi-site environments.
Professional Experience
IT Broadcast Engineer
WEAU / Gray Media, Eau Claire, WI
October 2025 – Present
- Managing Service Desk Tickets
- Providing onsite technical support
- Reimaging and deploying workstations using imaging tools
Forklift Operator
Menards, Eau Claire, WI
August 2025 – October 2025
- Provided customer support
- Operated forklift equipment safely and efficiently
Data Engineer
Midwest Dental / Smile Brands, Eau Claire, WI
September 2022 – April 2025
- Administered clinical systems and managed user access/security protocols across multi-location infrastructure
- Collaborated with cross-functional teams to improve intranet tools and user experience
- Managed ServiceNow application portfolio, aligning IT ticket queues with SLAs and optimizing workflows
- Leveraged SQL to extract, clean, and deliver datasets for reporting needs, supporting data-driven decision-making
IT Technician
Midwest Dental / Smile Brands, Eau Claire, WI
May 2020 – September 2022
- Provided Tier 1–2 technical support to 200+ users across remote and onsite locations, ensuring rapid resolution of incidents
- Reimaged and deployed workstations using automated imaging tools
- Maintained Active Directory user accounts and group policies, enhancing network access control
- Supported network connectivity and VoIP systems, improving system uptime and user satisfaction
Desktop Technician
First Choice Computer Recycling, Eau Claire, WI
November 2019 – February 2020
- Provided customer support
- Reimaged and deployed workstations using imaging tools
Computer Hardware Support Intern
Menards, Eau Claire, WI
February 2018 – May 2019
- Provided customer support
- Reimaged and deployed workstations using imaging tools
- Repaired various types of hardware including desktops, printers, tablets, receipt printers, monitors, and more
Education
IT Mobile Development & IT Software Development Specialist
Chippewa Valley Technical College, Eau Claire, WI
August 2016 – May 2019
Technical Skills
SQL / Data Analysis
ServiceNow
Active Directory
Workstation Imaging & Deployment
Tier 1–2 Support
VoIP & Network Support